Grievance Redressal

PLB Snacks is operated by Eriloom Private Limited (manufacturer of the PLB pork range) and Eteakol Private Limited (importer of the Thai range), H.No.5, M.B Road, Fatashil, Guwahati 781009, Assam, India. In line with the Consumer Protection (E-Commerce) Rules, 2020, we publish the contact details of our grievance officer and the timelines you can hold us to.

Grievance Officer

Name: [To be appointed — pending confirmation]
Designation: [To be confirmed]
Email: contact@plbsnacks.com
Phone: +91 88225 90866
Address: H.No.5, M.B Road, Fatashil, Guwahati 781009, Assam, India

How your complaint is handled

Write to the grievance officer with your order number and a description of the issue. Every complaint is acknowledged within 48 hours of receipt, and we aim to resolve it within one month of the date it is received. If you have already contacted customer care and are not satisfied with the outcome, mention your earlier ticket or email thread so the officer can review the full history.

Customer care

For everyday order help, delivery questions or product queries, reach customer care first:
Email: contact@plbsnacks.com
Phone: +91 88225 90866

Regulatory information

FSSAI Licence No. 10322001000412 (Eriloom Private Limited, manufacturer)
FSSAI Licence No. 10321999000077 (Eteakol Private Limited, importer)
CIN: U15549AS2021PTC021088